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ANNIVERSARY SALE – SAVE AN EXTRA 12% STOREWIDE WITH CODE ANNIV12

FREQUENTLY ASKED QUESTIONS

Have a question that is not listed here? Give us a call or email us at [email protected] with your question and information. We will get back to you within 24 hours.


Company and Shopping Questions

Is Zuri an ecommerce company or a brick and mortar company?

The answer is both! Zuri started as one retail store in Dallas in 2006. We quickly opened our Frisco location in 2007 and never looked back. Our online store is just an extension of our mission to bring comfortable, well priced, contemporary furniture and unparalleled service to the marketplace.

What makes Zuri different?

For starters, our buyers roam the world looking for exclusive one-of-a-kind pieces. We source directly from manufacturers and have exclusive, unique product that cannot be found anywhere else. Take one step in to any of our showrooms and you will see how unique our buying experience really is (virtual tour of Frisco showroom).

Furthermore, we cut out all the middle men and needless markup to bring you the lowest pricing possible without ever having to sacrifice quality. From the factory, to our 40,000 sq. foot warehouse in Dallas, to your door - we control every step of our supply chain to give you a seamless customer experience.

Are these really high-quality items? How can I be sure?

Our business depends on all of our furniture being of the highest quality standards. All of our items are hand-inspected by our on-site quality control team before being shipped to you. This ensures that the items being delivered are perfect. We’ve been doing right for almost 10 years!

Furthermore, our manufacturers have been carefully selected for their years of experience producing high-quality and exclusive furnishings. We also have a methodical quality control system in place at the point of manufacture to ensure that our items meet the high-quality standards which we demand.

Does my product come with a warranty?

Zuri offers a nontransferable, limited warranty on most items valid for one year from the date of purchase. The limited warranty covers the frame, stitching and any structural defects detected under normal, everyday use.

This warranty does not cover tears, pilling and wrinkling of fabric or leather, fading, shrinking, excessive soiling or any accidental damage. For marble tables, natural fissures present in the stone will not be considered a defect. Accidental damage is defined by any product damage not covered under the manufacturer warranty. All shipping damage must be reported to Zuri within 72 hours of delivery.

For additional information on our accidental damage protection plan, please click here.

Can I see this furniture in person?

Absolutely! Just visit any of our locations.

How do I order offline?

To place an order offline, please call us at (888) 968-ZURI (9874) and one of our design consultants will be happy to assist you in completing an order offline. Or better yet, just come see us at one of our locations.

Are all of your products available online?

Due to the uniqueness of our products and our ever evolving product line, we cannot possibly keep EVERY product available online. We strive to keep at least 70% of the product we show in our stores available for purchase online. If you see something in our stores but cannot find it online, please call us at (888) 968-ZURI (9874) and one of our design consultants will try our best to help you find it.

Furthermore, some products may not be eligible for shipping or may require too much assembly. You will see the ADD TO CART button missing on those pages. Those items may only be purchased in one of our retail locations.

Are the prices the same on your website as in your stores?

We make every attempt to have consistent pricing throughout our stores, our catalog, and our website. In the event you find a discrepancy in pricing, please contact us here or call us at (888) 968-ZURI (9874).

Are fabric samples available?

In many cases, yes. Just email our Customer Service Team at [email protected] and please include the following information: 1. Full name 2. Shipping address 3. Daytime phone number 4. Name of product interested in.

Where are your products manufactured?

Our products are sourced from all over the world – from Asia, to Italy, to Canada, to right here in the United States. Our buyers stay busy bringing you the most unique product from the corners of the earth.

What are the working conditions in the factories like?

We take extreme care to ensure that our furniture is produced under fair working conditions. Apart from issuing strict guidelines for working conditions at the factories, we also regularly inspect our manufacturing bases to ensure that basic human protection standards are being met.

Do I have to pay sales tax?

By law, we have to collect sales tax if you are shipping to an address in Texas. Otherwise, you can save 5-10% off by shopping with us online.

How do I know if my items are available immediately?

We try to keep the most accurate lead times on product pages. Typically, if your product is in stock, it ships within 1-5 days. Please review your shopping cart to see what product availability is. In the rare event of a miscount and your item isn’t really in stock, you will be notified by customer service within 24 hours (or the next business day) of placing your order.

When I put something in my shopping cart, does it guarantee I have the merchandise?

Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase. The only way to ensure items are reserved for you is by completing the checkout process.

When does Zuri Charge my Credit Card?

Zuri always charges your credit card at the time of order placement. Most products are in stock, and will ship within 1 – 5 business days of placing your order. If a product is not in stock, you will get information upon ordering as to the anticipated shipment date in the shopping cart. If an item you ordered is out of stock, you will also receive an e-mail from us with the expected shipping time frame. We also accept payment for custom orders at the time of order placement.


What is your return policy?

We want you to love your furniture but we understand that sometimes an item simply won’t fit in the room you intended it for. That’s why we offer a comprehensive exchange or return program during the first 30 days after delivery of your purchase. Please ensure you familiarize yourself with the policy below prior to your purchase.

If you would like to look at options for exchanging your item, give our design team a call so they can walk you through new selections at 888-968-ZURI (9874). We’ll work with you to schedule a convenient time to swap out your items.

Upon delivery, please fully inspect your item(s). Although rare, shipping damage can occur on occasion. If you see any damage, please refuse the shipment and immediately contact our support team to notify us. All damage must be reported to Zuri within 72 hours of delivery in order to be eligible for a free return.

To return your item, contact our support team at [email protected] to obtain an RMA number. Please note that all items must be returned in new and unused condition in the original packaging. The fees for your original delivery are not refundable. Any returns sent via FedEx will incur a $15 return shipping fee per box. Some smaller items are eligible for free 2-way shipping, please see below for details. For larger freight items, there will be a flat $99 return fee per item.

Any items returned in less than new condition will incur a 20% restocking fee which will be deducted from the refund amount at the discretion of Zuri Furniture. Damage incurred during return shipping due to insufficient packaging may also be subject to a 20% restocking fee.

How will you ship my items?

Small items are typically shipped FedEx Ground. Larger items that require pallets are shipped using one of our many nationwide carriers. For full shipping information please visit our shipping information page..

How do I check the status of my order?

You can always check the status of your order by logging in to your account HERE and click on the status button.

Can I buy online and pick up in store?

YES! Simply choose Dallas Warehouse Pickup at checkout and we will get your items ready in 3-5 days. You will receive an email when your items have been put through quality control and are ready for pickup. There is no charge to pick up your order in store. Please bring a proof of purchase. Pickup Location: Dallas Warehouse located at 4880 Alpha Road, Dallas, TX 75244 | Mon-Sat 10am-6pm.

Please note, we cannot supply rope or other packaging materials such as blankets so please come prepared.

What is your price adjustment policy?

We are committed to offering you the best possible prices. If within ten days of your order date, we reduce the price of an item you purchased, we'll happily honor a price adjustment to the sale price via store credit for you. Some exclusions do apply.

Please note that we can only make one sale adjustment per item. The item must be in the same color and size, and in stock. We are unable to offer price adjustments from marketplaces or competitor websites. Please call (888) 968-ZURI (9874) and we'll be glad to assist you.

Do you ship internationally?

Yes, we can ship internationally, additional shipping fees may apply. Customers are responsible for any duties and taxes. For additional details, please contact us at (888) 968-ZURI (9874).


Is my personal data confidential?

We ensure you that all of your personal data is completely confidential. You are protected by a Secure Socket Layered encoding system. This encoding system will encrypt all of your personal information including your credit card number, name, and address, so that it cannot be read over the Internet. We also do not share any information about our customers with third parties. All of Zuri’s payment and information systems are PCI complaint and tested regularly.

If I place an order online, when is my credit card charged?

Your credit card will be charged when the checkout process is completed.

How do I remove my email address from your mailing list?

Click the "opt out" link at the bottom of any of our promotional emails or emails us at [email protected]