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Below you’ll find the legal jargon of our return policy. Here is a quick synopsis in laymen’s terms: We hope you love your furniture, but if you don’t, we’d be happy to exchange it for you. If you must return an item, just make sure to send it back to us safely, in new condition. Returned items that are damaged or used can incur extra costs. Now on to the pertinent details.

RETURN POLICY

We want you to love your furniture but we understand that sometimes an item simply won’t fit in the room you intended it for. That’s why we offer a comprehensive exchange or return program during the first 30 days after delivery of your purchase. Please ensure you familiarize yourself with the policy below prior to your purchase.

If you would like to look at options for exchanging your item, give our design team a call so they can walk you through new selections at 888-968-ZURI (9874). We’ll work with you to schedule a convenient time to swap out your items.

Upon delivery, please fully inspect your item(s). Although rare, shipping damage can occur on occasion. If you see any damage, please refuse the shipment and immediately contact our support team to notify us. All damage must be reported to Zuri within 72 hours of delivery in order to be eligible for a free return.

To return your item, contact our support team at [email protected] to obtain an RMA number. Please note that all items must be returned in new and unused condition in the original packaging. The fees for your original delivery are not refundable. Any returns sent via FedEx will incur a $15 return shipping fee per box. Some smaller items are eligible for free 2-way shipping, please see below for details. For larger freight items, there will be a flat $99 return fee per item.

Any items returned in less than new condition will incur a 20% restocking fee which will be deducted from the refund amount at the discretion of Zuri Furniture. Damage incurred during return shipping due to insufficient packaging may also be subject to a 20% restocking fee.

FINAL SALE POLICY

Some products in our collection are considered final sale and are not eligible for return. All items purchased from our clearance section, floor models, or items designated as final sale are not eligible for return or cancellation. Additionally, any custom orders may not be cancelled after 3 days of order placement and cannot be returned after delivery for any reason other than shipping damage or manufacturer defect.

If you have questions about which items are non-returnable, please do not hesitate to contact our support team. 

FREE 2-WAY SHIPPING POLICY (SELECT ITEMS)

For items such as bar stools, dining chairs, and select office chairs and desks, we offer free 2-way shipping. This enables you see our products risk free! We are so sure you will love these items that we will send you prepaid return labels to ship the items back to us within 30 days if you're not completely satisfied.

Items eligible for free 2-way shipping are denoted as such on their pages. Please note that all items must be returned in new and unused condition in the original packaging. Any items returned in less than new condition will incur a 20% restocking fee which will be deducted from the refund amount at the discretion of Zuri Furniture.

WARRANTY INFORMATION

Zuri offers a nontransferable, limited warranty on most items valid for one year from the date of purchase. The limited warranty covers the frame, stitching and any structural defects detected under normal, everyday use.

This warranty does not cover tears, pilling and wrinkling of fabric or leather, fading, shrinking, excessive soiling or any accidental damage. For marble tables, natural fissures present in the stone will not be considered a defect. Accidental damage is defined by any product damage not covered under the manufacturer warranty. All shipping damage must be reported to Zuri within 72 hours of delivery. For additional information on our accidental damage protection plan, please click here.